Welcome to Lelo's Resort

Data Privacy Act Compliance

In accordance with Republic Act 10173 (Data Privacy Act of 2012), Lelo's Resort is committed to protecting your personal information. By using our services:

• • You consent to the collection and processing of your personal data for reservation purposes
• • Your information will be:
• - Securely stored and protected
• - Used only for legitimate business purposes
• - Retained only for the duration required by law
• - Never shared with third parties without consent
• • You have the right to:
• - Access your personal data
• - Request corrections or deletions
• - Object to processing
• - File a complaint

Reservation Agreement

By confirming a reservation, guests acknowledge and agree to all terms and conditions set by Lelo's Resort management.

Payment Policy

• • Downpayment is required to secure the reservation.
• • All payments are strictly non-refundable, regardless of:
• - Cancellations
• - Date changes
• - Late arrivals
• - Early departures
• - No-shows
• - Weather disturbances
• - Any other unforeseen events

Guests are strongly advised to finalize their plans before confirming a reservation.

Security Deposit

• • A security deposit equivalent to 10% of the total booking amount must be provided upon check-in.
• • This deposit covers:
• - Potential damages to resort property
• - Loss of items
• - Violations of resort rules
• • The deposit is fully refundable upon check-out if no issues are found after inspection.
• • Deductions will be made for any damages or violations, and excess charges will be billed to the guest.

Check-in/Check-out Policy

• • Guests must follow scheduled check-in and check-out times.
• • Early check-in or late check-out is subject to availability and may incur additional charges.

Guest Conduct

• • Guests must behave responsibly and follow all resort guidelines.
• • Respect towards other guests and staff is expected at all times.

Right to Refuse Service

• • Lelo's Resort reserves the right to refuse service or evict any guest who:
• - Violates the terms and conditions
• - Engages in disruptive or inappropriate behavior
• • No refund will be given in such cases.